Corrections

Requesting a factual correction

Once a managed contact channel exists, anyone will be able to request a correction by identifying the record, the specific statement and the evidence that it is wrong. No channel is open yet.

Correction, clarification, update and removal

• Correction: a factual error is fixed.
• Clarification: accurate wording that could mislead is made clearer.
• Update: new information or a later response is added.
• Removal: a record or part of it is taken down, for example where it is unsupported or creates a serious safety risk.

Visible revision history

Every change will be dated and explained in the record's revision history. Earlier versions will not be silently rewritten.

Escalation and appeal

If a request is refused, it can be appealed to reviewers who were not involved in the original decision. The outcome and reasons will be recorded.

Immediate safety risks

Where a record creates an immediate risk to someone's safety, the relevant part will be hidden first and reviewed afterwards.

Pressure does not decide outcomes

Popularity, public campaigns or political pressure will not determine whether a correction is made. Only evidence will.